Follow Mark on LinkedIn Follow @marknca on Twitter Follow marknca on YouTube
marknca

Mornings With Mark
no. // 0 0 0 6

Privacy Expectations

Subscribe to the podcast.

Watch the episode here

Join the discussion on LinkedIn

Tweet about this episode

Full machine generated transcript follows

Morning, everybody. How you doing today on this episode of the show. We're going to talk about the latest news that Facebook has humans reviewing your audio messages in messenger. I had a great talk this morning. I'm on my CBC Radio column about this very issue because it's raining a lot of concerned and there's a lot of misconceptions around what's actually happening why it's happening and what you should be concerned about.

Now. Here's the reality of what's Happening Facebook is the latest to announce that they had humans reviewing audio transcripts from messenger. So if you send an audio file back and forth, there is a chance that a human is going to review that at some point of no word on whether they're transcribing a voice calls made over messenger, but it's probably likely as well now that's disconcerting to a lot of people you figure when you're sending a message back and forth on messenger that it's private.

That really was Jason we're going to dive into that as follows a series of announcements from Amazon from Microsoft from Google and from Apple saying that they were doing the same thing for their voice assistance. Now that's a different case and I'll tell you why so with the voice assistance you use a trigger word.

You say Hey Siri Alexa, OK Google and I've no like anybody else. I've no idea. What cortana's trigger word is cuz who uses Cortana, I believe he said there's an explicit interaction. I am requesting that the device listen to my next few words. Now, there's a privacy issue there around accidental triggering and not a problem.

But those are those boys out percentage of those voice commands are sent for review to look for accuracy to see if they're actually being interpreted correctly and you can actually look at that up in Amazon Alexa's app. You can go with your activity and you look and it'll say Alexa heard and then you say it was this right? Yes or no, right and that makes sense it explicit interaction you saying? Hey, hey Siri, what's the next? Game for the WNBA and it will tell me the response of it.

There's an interaction there that's expected. I think on both sides and that's okay. We're Facebook really crossed. The line here is in these audio messages. So if I'm messaging with you on Facebook messenger and I send you an audio message. There's a chance that I could be transcribed similarly with Microsoft and Skype translations.

Those were being sent for accuracy now from a technical perspective. I totally understand why this is happening. This is happening because they wanted to verify the accuracy of the machine transcription. So they have a machine learning model that takes it the tech and creates or takes audio tape creates text from it.

I do that with the show mainly through I'm either gcp or through a divorce and I get send an avi file I get to text back and Facebook is doing the same things in the background on messenger and that should shock nobody there looking for Behavioral a signals so they can better Target business services in advertisements at towards you but the challenges direct mess.

Just people just assume their private even though they're not there are some exceptions WhatsApp, which is under Facebook, but it's still end-to-end encrypted for now and I message when your talk to you either iMessages. There is also end-to-end encrypted and that's an interesting contrast because I message is obviously apples a big for a in the messaging and the goal for my messages to sell more devices to lock people in a red nutrition article last week where I teams were kicking non iMessage users out of iMessage chat cuz I don't like the color change their that comes with an SMS user and that hasn't ancillary privacy and security benefit is that Snapchat goes back to being end-to-end encrypted amongst the group participants and WhatsApp is still and an encrypted by default for everything on the platform, which is great.

But we will see what happens when Facebook migrates everything to their unified chat because they said they're going to do that combine Facebook Messenger Instagram messaging and WhatsApp together and while Facebook Messenger technically supports and then encryption know but I have ever asked. Actually knows that or knows how to enable it under the secret conversation mode and that's what's really important here is it is defaults and need to be default in an encrypted but also the expectation and that's the key issue here.

Is that the expectation for an interaction with with a voice assistant is that the computer is listening to your voice? That's how it works and the fact that somebody might manual review that to improve the model isn't is jarring or shocking there still some concerns, but it's on trying a shocking for Messenger and any other direct messaging think people assume these are private.

They are not their private messaging you your intended recipient and the company that's hosting them never forget that people do so when Facebook was revealed that they were doing this is extremely during even though it's covered under the privacy policy in the terms of service was in such a broad and Flowery language essentially saying that any content or use of the services may be monitored by ourselves or third-party blood while but they were legally covered didn't do anything legally wrong are technically you have agreed to this by agreeing to the terms of service.

Wilma that doesn't really count for anything and I think that's to take away from today's episode is what's the user expectation for direct messages the expectation is that their private? They're not mine. They're not monitor. They're not transcribed and they're actually secure that's far from the truth on those platforms.

But for voice assistance is a little more liberal because you are actually talking to the system. You are having this voice transaction, you're expecting some sort of transcription and I'm so that the system can interpret your response fact that human was reviewing it still a little bit jarring but not nearly as much as the message in case let me know what you think.

Hit me up online at Mark NCAA the comment down below and as always but email me at Marquette. CA have a fantastic day will talk to you on the next episode of the show. Morning, everybody. How you doing today on this episode of the show. We're going to talk about the latest news that Facebook has humans reviewing your audio messages in messenger.

I had a great talk this morning. I'm on my CBC Radio column about this very issue because it's raining a lot of concerned and there's a lot of misconceptions around what's actually happening why it's happening and what you should be concerned about. Now. Here's the reality of what's Happening Facebook is the latest to announce that they had humans reviewing audio transcripts from messenger.

So if you send an audio file back and forth, there is a chance that a human is going to review that at some point of no word on whether they're transcribing a voice calls made over messenger, but it's probably likely as well now that's disconcerting to a lot of people you figure when you're sending a message back and forth on messenger that it's private.

That really was Jason we're going to dive into that as follows a series of announcements from Amazon from Microsoft from Google and from Apple saying that they were doing the same thing for their voice assistance. Now that's a different case and I'll tell you why so with the voice assistance you use a trigger word.

You say Hey Siri Alexa, OK Google and I've no like anybody else. I've no idea. What cortana's trigger word is cuz who uses Cortana, I believe he said there's an explicit interaction. I am requesting that the device listen to my next few words. Now, there's a privacy issue there around accidental triggering and not a problem.

But those are those boys out percentage of those voice commands are sent for review to look for accuracy to see if they're actually being interpreted correctly and you can actually look at that up in Amazon Alexa's app. You can go with your activity and you look and it'll say Alexa heard and then you say it was this right? Yes or no, right and that makes sense it explicit interaction you saying? Hey, hey Siri, what's the next? Game for the WNBA and it will tell me the response of it.

There's an interaction there that's expected. I think on both sides and that's okay. We're Facebook really crossed. The line here is in these audio messages. So if I'm messaging with you on Facebook messenger and I send you an audio message. There's a chance that I could be transcribed similarly with Microsoft and Skype translations.

Those were being sent for accuracy now from a technical perspective. I totally understand why this is happening. This is happening because they wanted to verify the accuracy of the machine transcription. So they have a machine learning model that takes it the tech and creates or takes audio tape creates text from it.

I do that with the show mainly through I'm either gcp or through a divorce and I get send an avi file I get to text back and Facebook is doing the same things in the background on messenger and that should shock nobody there looking for Behavioral a signals so they can better Target business services in advertisements at towards you but the challenges direct mess.

Just people just assume their private even though they're not there are some exceptions WhatsApp, which is under Facebook, but it's still end-to-end encrypted for now and I message when your talk to you either iMessages. There is also end-to-end encrypted and that's an interesting contrast because I message is obviously apples a big for a in the messaging and the goal for my messages to sell more devices to lock people in a red nutrition article last week where I teams were kicking non iMessage users out of iMessage chat cuz I don't like the color change their that comes with an SMS user and that hasn't ancillary privacy and security benefit is that Snapchat goes back to being end-to-end encrypted amongst the group participants and WhatsApp is still and an encrypted by default for everything on the platform, which is great.

But we will see what happens when Facebook migrates everything to their unified chat because they said they're going to do that combine Facebook Messenger Instagram messaging and WhatsApp together and while Facebook Messenger technically supports and then encryption know but I have ever asked. Actually knows that or knows how to enable it under the secret conversation mode and that's what's really important here is it is defaults and need to be default in an encrypted but also the expectation and that's the key issue here.

Is that the expectation for an interaction with with a voice assistant is that the computer is listening to your voice? That's how it works and the fact that somebody might manual review that to improve the model isn't is jarring or shocking there still some concerns, but it's on trying a shocking for Messenger and any other direct messaging think people assume these are private.

They are not their private messaging you your intended recipient and the company that's hosting them never forget that people do so when Facebook was revealed that they were doing this is extremely during even though it's covered under the privacy policy in the terms of service was in such a broad and Flowery language essentially saying that any content or use of the services may be monitored by ourselves or third-party blood while but they were legally covered didn't do anything legally wrong are technically you have agreed to this by agreeing to the terms of service.

Wilma that doesn't really count for anything and I think that's to take away from today's episode is what's the user expectation for direct messages the expectation is that their private? They're not mine. They're not monitor. They're not transcribed and they're actually secure that's far from the truth on those platforms.

But for voice assistance is a little more liberal because you are actually talking to the system. You are having this voice transaction, you're expecting some sort of transcription and I'm so that the system can interpret your response fact that human was reviewing it still a little bit jarring but not nearly as much as the message in case let me know what you think.

Hit me up online at Mark NCAA the comment down below and as always but email me at Marquette. CA have a fantastic day will talk to you on the next episode of the show.