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Security Thinking Is Service Design Thinking

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Full machine generated transcript follows

Good morning, everybody. Sorry about coming on late this morning. When I'm almost a full hour later than normal part of that probably has to do with I'm in Texas, which is 1 hour before my normal time zone and ironically enough. I can travel across the Asia to Europe and not be bothered by the time zones.

But when I go an hour one way the other I am late this morning because I took the opportunity while I was here in my hotel room a little bit of reading. I'm reading all the time, you know, average couple bucks a week easy just because it's so much fun.

It's so much and I would much rather read a book than sit down and watch a movie or TV show on my just find it a lot more compelling some sci-fi some candy sci-fi when I consider which is basically in a couple hours to get you through by Mr.

Forbes about that forgot nursing book to distraction great series great author. Is it through my travels yesterday on my food down from Canada on Air Canada? I'm in their advertising a new service called a signature service and this is an interesting service because it's on the same planes and they offer first class on these Plains with on selected Roots a lot of the red-eye roots.

And so what's the difference between that and so the first class start to finish and I Costa today's topic for the signature level service is essentially they're going to agree to curbside. I more rain for your pickup. They're going to walk you through the check-in process walking through security and get you the lounge Hold Your Hand all the way to the airport in reverse the process when you get off so it's their attempt at realizing or realising that people are frustrated with their traveler travel generally sucks out of the pro.

But zero making is the airlines only in control of a small piece of it. There's a whole bunch of leading up to getting to the airport going through the airport to get to the gate to get on the plane and the gate and the plane and really just a plain is where the Erica Airline is actually in control that is normally find out to local on free agency who end up doing that so they're they're trying to take over the entire process signature service is very similar to Apple's approach everything on the phone from broadcast.

How old is everything Soup To Nuts right buy an Apple phone pricing is there for their line you up with the right people? Owning the entire service because that's how you can control the user experience. I think it's controls at different gaits. We you know something before about how badly mismatched security is with the project.

So that's another common term service design. That didn't take off too much but it didn't start from a fantastic book heat off this topic for today strong design Sinking by Snyder and start a set of tools to get you in that mindset highly recommend anybody in any auntie. Absolutely.

Have something new to security mismatch and we completely forget about the rest of the process to make sure that users have this massive, you know, this music for passphrase and saw the latest new standards totally forgetting that they have already logged into one of those standards that creates a disconnect the music by Teresa frustrations of user.

They're going to look at that stronger better password problem with the fact that you there are multiple passwords in that the earlier passwords in the chain. Don't live up to the newer standard to a created miss you just getting started in cyber security number one recommendation. First of all, For everybody start looking at you.

Ask for user experience books start researching around user experience with this is not user interface design with a subset of it user experience encompasses service design is thinking about how the user start to finish your service critical absolutely critical for security. And because if you're not thinking with the holistic aspects of the entirety of how people use a system or process of giving you that contact, you're not going to get good security.

I'm so start with service design thinking start with looking at the user experience start to look into ux because that's absolutely critical security and isolation. Remember the goal of cyber security to make sure that these systems work as intended and only as intended only do that if you understand the whole thing start to finish Thomas blower by email me at Mark n.

C a love to hear your thoughts on this and I hope your setup for a fantastic day. Will talk to you online and I'll see you on the show tomorrow. Good morning, everybody. Sorry about coming on late this morning. When I'm almost a full hour later than normal part of that probably has to do with I'm in Texas, which is 1 hour before my normal time zone and ironically enough.

I can travel across the Asia to Europe and not be bothered by the time zones. But when I go an hour one way the other I am late this morning because I took the opportunity while I was here in my hotel room a little bit of reading. I'm reading all the time, you know, average couple bucks a week easy just because it's so much fun.

It's so much and I would much rather read a book than sit down and watch a movie or TV show on my just find it a lot more compelling some sci-fi some candy sci-fi when I consider which is basically in a couple hours to get you through by Mr.

Forbes about that forgot nursing book to distraction great series great author. Is it through my travels yesterday on my food down from Canada on Air Canada? I'm in their advertising a new service called a signature service and this is an interesting service because it's on the same planes and they offer first class on these Plains with on selected Roots a lot of the red-eye roots.

And so what's the difference between that and so the first class start to finish and I Costa today's topic for the signature level service is essentially they're going to agree to curbside. I more rain for your pickup. They're going to walk you through the check-in process walking through security and get you the lounge Hold Your Hand all the way to the airport in reverse the process when you get off so it's their attempt at realizing or realising that people are frustrated with their traveler travel generally sucks out of the pro.

But zero making is the airlines only in control of a small piece of it. There's a whole bunch of leading up to getting to the airport going through the airport to get to the gate to get on the plane and the gate and the plane and really just a plain is where the Erica Airline is actually in control that is normally find out to local on free agency who end up doing that so they're they're trying to take over the entire process signature service is very similar to Apple's approach everything on the phone from broadcast.

How old is everything Soup To Nuts right buy an Apple phone pricing is there for their line you up with the right people? Owning the entire service because that's how you can control the user experience. I think it's controls at different gaits. We you know something before about how badly mismatched security is with the project.

So that's another common term service design. That didn't take off too much but it didn't start from a fantastic book heat off this topic for today strong design Sinking by Snyder and start a set of tools to get you in that mindset highly recommend anybody in any auntie. Absolutely.

Have something new to security mismatch and we completely forget about the rest of the process to make sure that users have this massive, you know, this music for passphrase and saw the latest new standards totally forgetting that they have already logged into one of those standards that creates a disconnect the music by Teresa frustrations of user.

They're going to look at that stronger better password problem with the fact that you there are multiple passwords in that the earlier passwords in the chain. Don't live up to the newer standard to a created miss you just getting started in cyber security number one recommendation. First of all, For everybody start looking at you.

Ask for user experience books start researching around user experience with this is not user interface design with a subset of it user experience encompasses service design is thinking about how the user start to finish your service critical absolutely critical for security. And because if you're not thinking with the holistic aspects of the entirety of how people use a system or process of giving you that contact, you're not going to get good security.

I'm so start with service design thinking start with looking at the user experience start to look into ux because that's absolutely critical security and isolation. Remember the goal of cyber security to make sure that these systems work as intended and only as intended only do that if you understand the whole thing start to finish Thomas blower by email me at Mark n.

C a love to hear your thoughts on this and I hope your setup for a fantastic day. Will talk to you online and I'll see you on the show tomorrow.