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Mornings With Mark
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How To Deliver Tough News

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Full machine generated transcript follows

Morning, everybody. How you doing today? I'm welcome to the show as you can tell from the background. It's a little bit different going to be a little bit quicker today because I am here at Sektor in Toronto at boat to kick off with the second a keynote at 9 a.m.

So that's why I'm pushing us out early. That's why you can see I'm actually right up on stage sneaking a couple minutes to talk to you in today's show. I really want to talk about delivering tough messages. So I'm actually ironically that's just me love it after those of you on the podcast.

I just popped up on screen on which is super cool. I've been really excited to be here at this if it's conference one of the things that I find really tricky and this is one of the key of the keynote is delivering hard messages, sometimes there's bad news. Sometimes you have to deliver have something that people don't want to hear now.

That sounds really interesting in the context of where I am today in about to deliver a keynote to 1300 Security Professionals, but it's important. So today I'm talking about security culture and talking about the constraints and perceive constraints. I'm answer the organizational design the technology choices that have come out of those constraints and whether or not we should be questioning them.

Now. I don't think it's a bad topic to date a ton of research to support all these points but it is a message is going to run for the counter to what people are used to it takes them out of their comfort zone in this is something that happens quite often, especially insecurity your day today.

You're going to be talking to the board going to be talking to users you can we talk in a business unit and tell him about probably bad stuff in town that there's an insecure designer that customer data was expose or any number of things and how you deliver. That message is absolutely critical now, I'm no expert but I will share some of my opinions on it and some of my views on it as well.

Go to do this to a massive room full of people. I have the key is really sticking to the facts sticking to the data and making a structured argument and taking the personalization out of its not blaming people not singing. This is your fault. This is why it's a problem but explaining the choice not Encrypt data at rest has less this exposure and previously when we did the risk evaluation here is why we made this Choice ER here.

I am they risk evaluation wasn't done whatever the context around that information and making sure that you take the personalization out as soon as you make it personal people will get defensive and they're not going to listen to the information because it's a tough sell. Anyway, you're telling them bad news.

We've been a mistake or something and hit the fan and to sticking to the data absolutely critical. It's something I'm going to be doing today. Also keeping it light-hearted. So, you know, I'm not going to be sitting here. Just yelling at people. I have no I'll probably get energetic about it.

I'm going to try to keep it as humorous as possible. I'm going to make sure that the information is delivered in a in a compassionate and pathetic way but also a light-hearted way. I wear appropriate absolutely critical where are appropriate and then other that last the last one is really around that word.

I just said is empathy people are honestly trying to do the best job possible. So, this is a scenario deal with all the time when people are talking about and security Run Derby. Has been created in code. My answer is always the same very simple thing that I've never met a developer who woke up and said I'm going to go right crappy code today.

They're trying to do their best than humans make mistakes of being empathetic understanding and demonstrating that empathy when you're delivering a tough message really really goes a long way now, I could just be talking out my you know, what? We'll see it's going to be interesting on broadcasting. It's about 45 minutes before the keynote fingers crossed that the keynote is accepted.

Well that it resonates that it I get the point across and we'll see I'll talk about it online later. Hopefully people will be talking about the a delivery in the message in the in the talk. And if you fall the hashtag Sektor CA you'll see in real-time how it's going.

I'm in a course. I'll I'll follow up on tomorrow. So I'm that's it. How do you deliver top news? How do you tackle these challenging subjects in a group discussion? How do you make sure that your empathetic? How do you make sure that you can stick to the data? And do you personalize it? Let me know.

Hit me up online at Mark NCAA. In the blog in the comment down below and as always for podcast listeners and everybody else by email me at Mark n. C a I hope your setup for a fantastic day. I'm set up for an exciting day and I'll see you talk to you online.

Hopefully here at sector in the show today and I will see you on the show tomorrow. Have a great one. Morning, everybody. How you doing today? I'm welcome to the show as you can tell from the background. It's a little bit different going to be a little bit quicker today because I am here at Sektor in Toronto at boat to kick off with the second a keynote at 9 a.m.

So that's why I'm pushing us out early. That's why you can see I'm actually right up on stage sneaking a couple minutes to talk to you in today's show. I really want to talk about delivering tough messages. So I'm actually ironically that's just me love it after those of you on the podcast.

I just popped up on screen on which is super cool. I've been really excited to be here at this if it's conference one of the things that I find really tricky and this is one of the key of the keynote is delivering hard messages, sometimes there's bad news. Sometimes you have to deliver have something that people don't want to hear now.

That sounds really interesting in the context of where I am today in about to deliver a keynote to 1300 Security Professionals, but it's important. So today I'm talking about security culture and talking about the constraints and perceive constraints. I'm answer the organizational design the technology choices that have come out of those constraints and whether or not we should be questioning them.

Now. I don't think it's a bad topic to date a ton of research to support all these points but it is a message is going to run for the counter to what people are used to it takes them out of their comfort zone in this is something that happens quite often, especially insecurity your day today.

You're going to be talking to the board going to be talking to users you can we talk in a business unit and tell him about probably bad stuff in town that there's an insecure designer that customer data was expose or any number of things and how you deliver. That message is absolutely critical now, I'm no expert but I will share some of my opinions on it and some of my views on it as well.

Go to do this to a massive room full of people. I have the key is really sticking to the facts sticking to the data and making a structured argument and taking the personalization out of its not blaming people not singing. This is your fault. This is why it's a problem but explaining the choice not Encrypt data at rest has less this exposure and previously when we did the risk evaluation here is why we made this Choice ER here.

I am they risk evaluation wasn't done whatever the context around that information and making sure that you take the personalization out as soon as you make it personal people will get defensive and they're not going to listen to the information because it's a tough sell. Anyway, you're telling them bad news.

We've been a mistake or something and hit the fan and to sticking to the data absolutely critical. It's something I'm going to be doing today. Also keeping it light-hearted. So, you know, I'm not going to be sitting here. Just yelling at people. I have no I'll probably get energetic about it.

I'm going to try to keep it as humorous as possible. I'm going to make sure that the information is delivered in a in a compassionate and pathetic way but also a light-hearted way. I wear appropriate absolutely critical where are appropriate and then other that last the last one is really around that word.

I just said is empathy people are honestly trying to do the best job possible. So, this is a scenario deal with all the time when people are talking about and security Run Derby. Has been created in code. My answer is always the same very simple thing that I've never met a developer who woke up and said I'm going to go right crappy code today.

They're trying to do their best than humans make mistakes of being empathetic understanding and demonstrating that empathy when you're delivering a tough message really really goes a long way now, I could just be talking out my you know, what? We'll see it's going to be interesting on broadcasting. It's about 45 minutes before the keynote fingers crossed that the keynote is accepted.

Well that it resonates that it I get the point across and we'll see I'll talk about it online later. Hopefully people will be talking about the a delivery in the message in the in the talk. And if you fall the hashtag Sektor CA you'll see in real-time how it's going.

I'm in a course. I'll I'll follow up on tomorrow. So I'm that's it. How do you deliver top news? How do you tackle these challenging subjects in a group discussion? How do you make sure that your empathetic? How do you make sure that you can stick to the data? And do you personalize it? Let me know.

Hit me up online at Mark NCAA. In the blog in the comment down below and as always for podcast listeners and everybody else by email me at Mark n. C a I hope your setup for a fantastic day. I'm set up for an exciting day and I'll see you talk to you online.

Hopefully here at sector in the show today and I will see you on the show tomorrow. Have a great one.